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‎10-08-2017 03:57 PM

HP Recommended
Product: HP Spectre x360 13
Operating System: Microsoft Windows 10 (64-bit)

I was having an issue with audio not working so I visited HP's website and reinstalled the Realtek audio drivers. However, after installing this, the Bang and Olufsen drivers automatically uninstalled themselves and now the main speaker in the front of the laptop no longer works. I tried looking for the drivers again but I was unable to find them. This is a big concern for me because I use my laptop primarily for media consumption. Please help.

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2017 06:06 PM

HP Recommended

2017 Spectre X360 13  has Realtek Audio. My loaner this year is a Spectre X360 13 ACoxx with Realtek.

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3 REPLIES 3

‎10-08-2017 04:56 PM

HP Recommended

@kshnik

 

What is your HP Spectre x360 13 ? I think HP Spectre x360 13 series does not use Realtek audio drivers. I need to know what is your machine.  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
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‎10-08-2017 06:06 PM

HP Recommended

2017 Spectre X360 13  has Realtek Audio. My loaner this year is a Spectre X360 13 ACoxx with Realtek.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎11-07-2017 02:44 PM

HP Recommended

Do we have a resolution to this? I have the same issue that has come up with the most recent Windows 10 upgrade.

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