HP Spectre x360 Convertible 13-aw2xxx (Core i7-11thGen) speakers crackling

[Anon01]

I just bought this laptop today for a very hefty amount and after a lot of research I went with this model though my preference was spectre 14 but that is not officially distributed in our region so I had to go with 13 instead....Within an hour after using i have found that it has pathetic crackling of sound from both the speakers on full volume and its a very clear crackling noise which is bothering me extremely and I didn't expect to had such a poor experience after paying such a hefty amount for this tiny laptop...it feels like i have bought a refurbished laptop

HP call this their premium series!!!
PATHETIC experience!

[ub6424]

Hello Anon01

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.29 Rev.A

21.8 MB

Sep 6, 2021

Download

(2) Update audio driver

Realtek High-Definition (HD) Audio Driver

10.0.66.180 Rev.B

158.2 MB

Feb 17, 2022

Download

(3) Reboot your operating system

(4) Test again

Here you will find all software and drivers for your notebook:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-x360-convertible-laptop-pc-13-aw2000/356...

Please report your results.

best regards

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[Anon01]

that's the very first thing which I did i.e updating all drivers to latest version from HP site still same issue

[ub6424]

Hello Anon01,

>that's the very first thing which I did i.e updating all drivers to latest version from HP site still same issue

fine, first steps are done.

Please take a look at the back of your notebook and tell me

(1) full product name

(2) Part number/Product number (p/n)

Please report your results.

best regards

---

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make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

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[Anon01]

Hp Spectre x360 Convertible Model 13-aw2149TU
ProID 2Z6M9PA#UUF

[ub6424]

Hello Anon01,

in this case you could teardown your notebook to replace the audio speakers.

To be prepared, it's better to have the service manual from HP.

Please contact HP, maybe they will give you the link.

From HP Partsurfer:

https://partsurfer.hp.com/partsurfer?searchtext=2Z6M9PA

Part Number	Part Description
L81716-001	SPONGE SPEAKER
L71959-001	AUDIO CABLE

One teardown example ( the model is not the same model )

https://www.ifixit.com/Teardown/HP+Spectre+x360+13-ae013dx+Teardown/138582

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[Anon01]

so you think that I will tear down the brand new hp spectre that i bought today by myself which is in 1 year official warranty?

[ub6424]

Hello Anon01,

sorry, I did not read that you still have warranty. Then please claim the problem directly to HP support, as long as you can show proof of purchase (invoice), that would not be a problem and the warranty is still valid according to the purchase date.

That's it...

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much