HP Zbook Firefly G9 - Audio output issue Win 11

[Iolesz]

Hello,

During daily work, I move from meeting room to meeting room and back to my desk. I guess it is not a special case during office work.

Unfortunately, when I came out from meeting room and sit back to my desk, the Audio devices got stucket, still visible in my Audio output view (Ctrl+win+v key combo). 

These devices are Jabra Panacast 50 or Jabra C720, or others which beong to the meeting rooms. (Meeting room setup usually one Audio device (Jabra Panacast+Jabra c720) connected to a HP USB C-dock G5, or HP Thunderbolt dock G4 280w.

Ony my desk I have a HP C-dock G5. 

So the main problem is, the Audio output devices does not reflect the actual status of my place. For example I can choose device as audio output, which are physically far away from my computer, does nt connected to my Dock, or the place I sit at that moment. This leads to chaos when a Teams meeting started, for example on my Desk I use a Plantronic W720 headset with station,  connected to my dock with USB, and the PC and Teams app does not recognise it, when I sit and connected to my place. I assume something is not okay with the AUDIO drivers, or PC firmware and/or Dock station firmwares, to handle this situation correctly. 

We are using 23H2 W11 company edition, and I would say this situation (changeing places/flexible workplaces/meeting rooms is somehow normal nowadays, should be handled by a modern HP PC, mainly We use HP Dock stations everywhere, but this Audio driver sympthoms getting us crazy) 

For sure we are using HP support assistant to keep all the drivers all the time up-to-date, includin PC and Dock's firmware.

[SmithaP]

@Iolesz 

Thank you for getting in touch with the HP Community.

Thank you for sharing your detailed observation with us.

I completely understand how disruptive it can feel when the audio devices don’t sync correctly after moving between meeting rooms and your desk — especially in a modern hybrid workspace where flexibility and quick transitions are key.

From your description, it appears that the system retains the previously connected audio endpoints even after docking or undocking, which can cause confusion when Microsoft Teams or Windows selects the wrong output device. This may relate to how Windows handles persistent audio endpoints in combination with dock firmware or Realtek/Conexant audio drivers.

To help narrow this down, please try the following steps:

1. Dock firmware refresh: Ensure both HP USB-C Dock G5 and Thunderbolt Dock G4 have the latest firmware. Even if HP Support Assistant shows them up-to-date, we recommend manually checking the HP Dock Firmware Utility for any optional updates.

2. Audio driver reset: Uninstall the existing Realtek (or Conexant) audio driver from Device Manager → Sound, video, and game controllers, then reinstall the latest version from the HP Support page for your ZBook Firefly 14 G9.

3. Windows audio cache clear:

   • Disconnect from all docks and Bluetooth devices.

   • Restart the system, then reconnect only to your main desk dock.

   • Verify if the audio list reflects the actual connected devices.

4. Teams device reset: In Microsoft Teams → Settings → Devices, reselect the preferred input/output once the correct audio devices appear.

Please do let us know if this helps — or if the audio list still “hangs on” to disconnected devices after redocking. We’d be glad to guide you further.