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‎01-23-2021 07:48 AM

HP Recommended
Product: Elite Book 840 G6
Operating System: Microsoft Windows 10 (64-bit)

Laptop speakers are working only when using Teams calls.

Its not working for any other application and not getting sound test music also.

Already uninstalled the drivers and reinstalled,

HP troubleshoot also done, But nothing changed 

 

3 REPLIES 3

‎01-23-2021 11:51 AM

HP Recommended

@Til93 

 

What is the Meeting software on your machine. You may have to release Audio after a meeting to be able to use other apps. Do you use other hardware (such as headsets .... ) when meeting ?

 

Regards.

BH
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‎01-24-2021 03:38 AM

HP Recommended

Hi,

Thanks for the reply.

 

I'm using Microsoft Teams.

I'm using laptop audio and video when using teams

 

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‎01-24-2021 11:18 AM

HP Recommended

@Til93 

 

Please don't ask me why, I hate Microsoft Teams because it does have many problems with Audio and Video but in many cases I have to use the product, no choice.  Please try to clear its Cache

 

          https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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