HP elite Book 840 G6 sound working only for meetings (Teams)

Til93 · ‎01-23-2021

Laptop speakers are working only when using Teams calls.

Its not working for any other application and not getting sound test music also.

Already uninstalled the drivers and reinstalled,

HP troubleshoot also done, But nothing changed

banhien · ‎01-23-2021

What is the Meeting software on your machine. You may have to release Audio after a meeting to be able to use other apps. Do you use other hardware (such as headsets .... ) when meeting ?

Regards.

BH
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Til93 · ‎01-24-2021

Hi,

Thanks for the reply.

I'm using Microsoft Teams.

I'm using laptop audio and video when using teams

banhien · ‎01-24-2021

@Til93

Please don't ask me why, I hate Microsoft Teams because it does have many problems with Audio and Video but in many cases I have to use the product, no choice. Please try to clear its Cache

https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

Regards.

BH
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