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HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Yesterday everything was working great.

This morning I plugged in my headphones for my school class on zoom and the sound was still coming out of the laptop speakers. I plugged my headphones into my phone to try and trouble shoot, they worked perfectly on the phone. I plugged two sets of different headphones into the laptop, no help. 

Sound settings indicate that the system is not detecting the headphones. 
I've also held a dust buster to the headphone jack to try and remove dust. No help.
Being able to use headphones is integral to work and school! any help super appreciated.

HP Recommended

@gollygeeswell Have you ensured your headphone/speakers work on another devices?

Have you reinstalled the audio drivers and update them from the HP website or was it the HP Support Assistant"

(I recommend reinstalling from the HP website, if you haven't done it yet: Click here to find and install the same)


While you respond to that, here's what you need to do, if the speaker/headphone work on other devices but not on your HP device:


Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click Component Tests.

    Figure : Selecting Component Tests from the main menu

    Selecting Component Tests from the main menu
  4. The Component Tests menu displays.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Figure : Sample list of Component Tests

    Sample List of the Component tests

Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.


To run the test, click Audio, and then click Run once.

Choose either the speakers or the headphones. When asked, enter the number of notes you heard.



(By the end of this article all the issues should be resolved)


P.S: Welcome to HP Community 😉


Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

I am an HP Employee

HP Recommended

I appreciate your thorough response, as posted in my OP, i have tried my headphones and ear buds in other devices and they have all worked in the other devices. 

after two days of not working, today the headphone jack is working!  At first it seemed be unstable in that if I moved the headphone cable the sound was intermittent. but it seems more stable now.  I'm so confused but glad it seems to be working. 


I will go through the steps you discussed to make sure everything is up to date I'll check back with updates. Thank you again!

HP Recommended

I'm glad you got this sorted out


Drop us a message anytime you need help


Thank you

I Am An HP Employee

HP Recommended

Hi KrazyToad and Riddle_Decipher,
Sadly, the problem returned yesterday.
My headphone jack is no longer working.

1) I've run the audio component test as was recommended earlier. It shows that my audio is working fine.
2) I've tried two different sets of headphones and tested those headphones in other devices, they work properly

Appreciate your help.





HP Recommended



I recommend you download and install the audio driver from the below link and check whether the issue is resolved.




If you continue facing the issue, then follow the steps in the below article.




Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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