Headphone audio issue - Gaming Pavilion 15-dk0029nq

[Booop]

I recently buyed an Gaming Pavilion 15-dk0029nq and installed Windows 10 as the OS.

It appears there is an issue with the headphones as at random times it gives a "blip" sound, and no audio can be heard from a source, like a video for example, for 1-2 seconds. Also if no audio is played for a few minutes it will give off the same effect, one or two "blips" and no sound for a few seconds.

I tried to troubleshoot it, but the troubleshooter did not detect anything. 

[praveen196]

@Booop Welcome to HP Community!

I understand that you are facing the issue with headphone audio.

• Please let me know which brand headset you are using.
• Have you tried this headphone with a different computer?
• Is the audio is fine with the laptop internal speaker?

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

• Click the Start Pearl and then type Sound in the Start Search Box. 

• Select Change Sound Card Settings in the Start Menu Options. 

• Next, under the Playback tab, right-click and select Show Hidden Devices and Show Disconnected    Devices if available. 

• Select Headphones and enable 

To Increase the volume on your headphone: 
 

Method 1 

• Right-click the volume icon in the notification area. 

• Click the Open Volume Mixer and increase the volume for Headphones. 
   

Method 2 

• Right-click the volume icon in the notification area. 

• Go to Playback devices and right-click Headphones under Playback. 

• Go to Properties and set the volume to the maximum under Levels tab. 

• Click Apply and OK. 

Please update the audio drivers and BIOS and then check for the issue.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Booop]

I have since solved the issue. Apparently it was caused by the Realtek audio drivers. I installed a generic MIcrosoft driver and it got rid of the audio delay. The "bleeps" i'm not sure. Soon after i reported the issued they dissappeared, the audio delay persisted, and then came back again a couple of times after changing the drivers. I think this one is actually caused by the headphones, but it hasn't happened in a while now.

There is a thread explaining the issue with the Realtek audio delay but i don't have the link.

[praveen196]

@Booop 

Thank you for the update.

In the future, if you have any concerns. Please get back to us.

We will assist you.

Have a nice day!!