Headphone jack emits static over audio.

[eilidhq]

I've had this pc for almost a year and a half, but as of recently every time I plug ANY headphones in now there's static - it's most definitely a PC problem, not the headphones. I can play videos etc and barely hear the audio underneath but the static is always there. I've spent far too long trying to find a solution online. Help!!

[Echo_Lake]

@eilidhq

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Unplug your headphones.
• Close the lid of the chromebook and wait ten seconds.
• Plug in the headphones.
• Open the lid. The chromebook will re-scan for audio devices and should find your headphones.
• OR, if that doesn’t work:
• Turn off your chromebook.
• Plug in the headphones
• Turn on the chromebook. The chromebook will re-scan for audio devices on startup and should find your headphones.
• Click on the chrome setting button in the browser in the top right corner (it looks like three horizontal lines).
• Click Tools and then Clear browsing Data.
• Specify that you want to clear information From the beginning of time.
• Make sure only Empty the Cache is selected.
• Click Clear Browsing Data.
• Completely reset your chromebook
• Click on your account picture in the lower-right corner of your screen.
• Click on Settings. A window will appear.
• Click on Show Advanced Settings at the bottom.
• Find the “Powerwash” label and click Reset.
• In the window that opens click Restart.

If the issue still persists it is a hardware issue headphone port.Please contact HP support for service options.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.