Headphones plugged in but sound still comes out of computer speakers.

[JayXavier]

Everytime I plug in a headphone, I still hear the sound coming out from my laptop built-in speakers. It seems like the audio sound is split rather than channelling the output sound to the head phone.

I got my PC in 2014 and it didnt have this issue at that time. However, after an OS upgrade from Windows 8 to 10, I noticed this issue. I have tried troubleshooting but no positive result. Any suggestions would be highly appreciated.

Thanks in anticipation.

[Chimney_83 · Accepted solution]

Greetings @JayXavier, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer where you are getting audio from Headphones and speakers at the same time, is that right?

Not to worry, I will be glad to assist you. 

Open device manager by doing a right-click on the Windows button. 

Uninstall audio driver under "sound, video and game controllers" 

Delete the driver if prompted during uninstall. 

Download the driver from this link and install it on your computer and check. 

Let me know if this helped. 

[JayXavier]

Thank you for your assistance @Chimney_83. I have done exactly as you adviced and it now works perfectly well.

Thanks again for your kind assistance.
Cheers.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.