• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-30-2020 08:19 PM

HP Recommended
Product: 11-n045TU
Operating System: Microsoft Windows 10 (64-bit)

The headset socket doesn't seem to be working.

I'm plugging a headset that I normally use on mobile phones -- I assume they are compatible.

Btw, the volume button right next to the socket is also not working, in case they are both on the same module.

Do I need a driver? If that's the case how do I check whether it's installed? I'm new to Windows 10.

Please help. Thanks.

2 REPLIES 2

‎07-30-2020 08:10 PM

HP Recommended

Volume can't be controlled from the button next to mic/headphone socket --which by the way not working too.

The volume control on F6 F7 F8 is fine though, working.

Please help

Was this reply helpful? Yes No

‎08-02-2020 03:50 PM

HP Recommended

@tdave888

 

Welcome to the HP support community.

 

Check if there any physical damage on the button, is it stuck?

When was it last working?

And did you try any steps to fix this issue?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.