Help Lost internal Microphone on HP Pavilion - 15t-cs000 CTO laptop Can I reinstall it somewhere?

[2smile]

Hello Everyone,

I have somehow lost internal Microphone on HP Pavilion - 15t-cs000 CTO laptop - Can I reinstall it somewhere?

I had used my external head set which are Logitech headphones.  When I inserted into the USB the proper hardware was installed as they were recognized as a new device and work perfectly.

Later I went to do a group zoom meeting and found out that I could not use my computer internal microphone and had to resort to my headset. 

 I do have sound coming from my computer speakers perfectly. 

I went to device manager to see if maybe the internal microphone needed hardware update, but nothing was found to update the hardware.   Below is what I see when going into the device manger......something appears to be missing for the internal microphone. Any support would be most appreciated. Thank you.

[praveen196]

@2smile Welcome to HP Community!

As I understand your internal microphone isn't working due to the message - "not plugged in",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you been ensured it's enabled on recording devices under speaker?

Did you reinstall the drivers?

While you respond to that, here's a few things that should help:

There are a number of options in Windows sound settings that need to be configured so that the computer recognizes and works with the microphone. Use the steps below to modify the sound configuration as necessary for your microphone.

Open the Sound window

1. Connect the microphone to the computer.

2. In Windows, search for and open Sound.

   The Sound window opens.

3. Click the Recording tab in the Sound window.

   Figure : Recording tab in the Sound window

   

4. Then use the following steps to troubleshoot the microphone.

Step 1: Make sure the computer recognizes the microphone

1. In the Sound window, click the Recording tab.

2. Right-click an empty area of the Sound window.

3. Click Show Disabled Devices and Show Disconnected Devices.

   Figure : Disabled and disconnected devices shown in the Sound window

   

4. If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, then reconnect it to the port. If the microphone is still not detected, refer to the Check the microphone section of this document.

5. Test the microphone by speaking into it.

   Look at the gray bars next to the device name on the Recording tab:

   • If the gray bars next to the device name change to green, the device is active and an audio signal is passing through the microphone port. The issue should now be resolved.

     However, you might still want to make sure the microphone is set as the default microphone using the Step 2: Setting the default microphone section of this document.

   • If the bars remain gray and inactive, the computer is not recognizing a signal. Leave the recording tab open and refer to the Step 2: Setting the default microphone section of this document.

   Figure : Sound window with Recording tab showing a detected signal for the Microphone device

   

Step 2: Setting the default microphone

The microphone you want to use might need to be set as the default microphone. Follow these steps to set your microphone as the default microphone:

1. From the Recording tab of the Sound window, select the port that you want to use. There could be one or more ports.

2. If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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