cancel
Showing results for 
Search instead for 
Did you mean: 
JS2045
Level 2
8 5 1 2
Message 1 of 10
37,398
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

HP 8440p
Microsoft Windows 10 (64-bit)

I am having a problem isolating an indication in the Device Manager with the High Definition Audio Device. I have Intel Graphics with this machine. The OS is W10 Pro. I loaded the audio driver for Windows 7 64 bit, but that did not make any difference.

 

The Device Manager indicates that "This device cannot start (Code 10)"

 

Driver Date 7/9/2015 / Version - 10.0.10240.16384 / Microsoft Driver

 

Details Tab - Value = High Definition Audio Device

 

From the Events Tab - (Information)

Device HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&36c4990c&0&0301 requires further installation.

 

Capture.JPG

 

 

 

 

Any guidance is greatly appreciated.

 

9 REPLIES 9
Valleyman
Level 3
46 41 2 6
Message 2 of 10
37,373
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

Ive got the same problem on my HP Envy 15-j121tx notebook which is only 12 months old, as per usual HP are useless at providing a fix for this issue, After trying all thier supposed fixes & wasting heaps of data Ive got nowhere very fast in trying to resolve it.

Im at the stage where I feel like going & throwing my laptop into the sea as I cant see this issue being fixed anytime soon. HP had more than enough time in which to sort drivers out for Windows 10.

Reply
0 Kudos
Level 20
Level 20
110,615 100,792 15,751 24,219
Message 3 of 10
37,349
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

Hi @JS2045

 

The problem HD audio device you are seeing is the Intel HDMI audio device that needs a driver.

 

I looked around for a W10 driver for the hardware ID you posted, and can't find one.

 

You don't need that device unless you want/need audio through the display port.

 

The only suggestion I can offer would be to try the W7 Intel graphics driver from your notebook's support and driver page, but install it this way...so that you just target the problem audio device...

 

Download, but don't run this graphics driver...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4095873&swItemId=ob_127914_1&swEnvOid=405...

 

Download and install this free file utility.  64 bit is the second file listed.

 

http://www.7-zip.org/

 

After you install 7-zip, right click on the graphics driver file you downloaded, and select 7-zip from the list of items.

 

Have 7-Zip Extract to: and let it extract the driver to the folder name (sp64360).

 

Go to the device manager and click on the problem Intel HD audio device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder 7-Zip created.

 

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

 

Then reboot.

 

If you explore the driver folder 7-zip created, and open the DisplayAudio folder, you will find the setup information file that has the hardware ID you posted as supported by the driver.

 

Whether or not this audio driver will work on W10, that I do not know.

 

But if you want to give that a try, that would be a way to do it without messing with the actual graphics driver.

 

 

JS2045
Level 2
8 5 1 2
Message 4 of 10
37,306
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

Paul,

 

That did the trick. Thank you again for your help. I have three 8440p machines, this was the last one with Device Manager issues going from W7 to W10. Very impressed with you knowledge of these machines and how you know how to overcome various issues. Thanks much!

 

Jeff

Level 20
Level 20
110,615 100,792 15,751 24,219
Message 5 of 10
37,295
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

You're very welcome, Jeff.

Reply
0 Kudos
MrTom
Level 2
20 16 1 0
Message 6 of 10
29,662
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

That worked for me too. 🙂

 

I have an HP Envy 15-J053CL. It came with Windows 8 but has been upgraded to Windows 10. I installed a fresh 10, but have that driver problem. That fix worked by downloading the Windows 8 GFX driver, since they don't have one for 10, and extracted the files and only updated the problem audio device, and it worked. 🙂

Reply
0 Kudos
Maddogmiller
New member
3 3 0 0
Message 7 of 10
29,598
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

I tried these steps about 3 times and i get this windows 10 pro message.   Any ideas or help please!  Thanks

 

Screenshot (9).png

Reply
0 Kudos
Maddogmiller
New member
3 3 0 0
Message 8 of 10
29,591
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

Screenshot (10).png

Reply
0 Kudos
Maddogmiller
New member
3 3 0 0
Message 9 of 10
29,590
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)


@Maddogmiller wrote:

I tried these steps about 3 times and i get this windows 10 pro message.   Any ideas or help please!  Thanks

 

Screenshot (9).png


some people said there was no image so here it is again.  Basically windows says the best driver that doesnt work is installed and wont let me update it 

 


Screenshot (10).png

Reply
0 Kudos
iheb467
New member
1 1 0 0
Message 10 of 10
22,277
Flag Post
HP Recommended

Solved!

High Definition Audio Device - Device Cannot Start (Code 10)

i don't know what is the The solution

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation