Hp Envy 13t-aq000 automatically decreases sound

[Sri456]

Hello People/Team,

I am using Hp Envy 13t-aq000 laptop for an year. Suddenly I don't know what happened while watching movies, YouTube videos the volume decreases automatically and even if I tried to increase the volume it again decreases eventually after some time or else suddenly. If any one faced such kind of situation please help me with this problem.

I was using Windows 10 education version.

Note: I updated my windows after this problem and also uninstalled and installed drivers

Thank You hoping for fast reply......

[KrazyToad]

@Sri456

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Sri456]

@KrazyToad

I tried both the methods you suggested everyday and the same problem occurs. Can you suggest me another solution.

[KrazyToad]

If the issue persists after reinstalling the drivers and running the HPSA, I suggest you perform a Refresh or Reset since the Windows seems to be corrupted

https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.