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11-13-2022 01:10 PM - edited 11-13-2022 07:46 PM
I own a HP omen 15-dc1011na laptop. Since the 21H2 update from Nov 2021, I am having audio issues. The volume automatically decreases. Then suddenly the right speaker will become louder than the left speaker. I upgraded my operating system to win 11, still the same problem persists.
Switching to generic audio driver provided by windows did solve the imbalance in the left and right speaker, however the volume is still low, and the audio quality is also poor, since it is not the original Realtek driver.
I already tried installing various audio drivers from hp support website for my model, tried to find latest driver using various driver updating software. I even went back to Win 10, Then I updated Bios to latest F.25 as is available in HP support website, came back to windows 11. Windows updates are fully installed. Nothing works.
I am having the issue for the past one year. Searching the internet, I find that there are many users who are complaining about the Realtek audio issues in Omen HP 15-dc0xxx and many other Omen models with uneven audio. I could see their problems are not solved at all.
This is my hardware Id.
Is there a solution for the problem? Will HP take action regarding the situation and provide proper Realtek drivers for the updated windows versions?
11-13-2022 03:51 PM
HP does no supply drivers for Windows 11
Please perform a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
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11-13-2022 07:25 PM - edited 11-13-2022 07:47 PM
I already mentioned the problem itself started in windows 10 only, Since the laptop shipped with win 10, it is understandable that hp doesn't supply win 11 driver, however the same problem is in win 10 also since the 21h2 update.
The driver you have given doesn't work. The setup initiates a command prompt that immediately quits and does nothing. I ran it with administrative privileges like you said. I also tried updating from device manager with no effect. This driver is not suitable for the device.
HP has to take some action regarding this audio driver issue.
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