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I can't get the cd to open

HP Recommended
HP 17 Laptop
Microsoft Windows 10 (64-bit)

I am unable to open the cd drive.  When I request an eject (Software/Eject button) all that happens is, I hear the gears whirling but the rider (CD drive) does not open.  It sounds as though it is ready but it finishes the cycle and then shuts down.

1.  There is no quick release hole.

2.  This problem is sporadic.  Sometimes it works for a while (maybe a week) and then it has a snivy and I lose the use of the cd        drive until the next time it wishes to bless me with its designed operation.    

John R Rhinesmith, Army Veteran, Retired,
Life Member Knights of Columbus PGK, 4th Degree
Father, Grandfather, Great Grandfather
HP Support Agent
HP Support Agent
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@Grandpa_Jack here are a few steps to eject the drive:

  1. In Windows, click the power button, and then click Restart.

  2. If the keyboard has a disc eject key, press it. The Eject key is usually located near the volume controls and is marked by a triangle pointing up with a line underneath.

  3. In Windows, search for and open File Explorer.

  4. In the Computer window, select the icon for the disc drive that is stuck, right-click the icon, and then click Eject.

    Figure : Eject disc

    Disc Eject option

    The disc tray should open. If it does not, continue following these steps.

  5. Ensure there are no obstructions stopping the tray from opening,

  6. Restart the computer, and press the Eject button on the front of the drive when the first screen appears (before Windows launches). If the drive door opens this way, but does not open in Windows, another software application is taking control of the disc driver. Try shutting down or configuring any apps that create discs or monitor the disc drive.

P.S: Welcome to HP Community 😉


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