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sayoush_stark
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Solved!

I can't open the bang & olufsen app. It says cannot connect to rpc services.

HP Recommended
HP ENVY Laptop 13-aq0xxx
Microsoft Windows 10 (64-bit)

I can't open Bang & Olufsen app. It says cannot connect to Rpc  services. I updated my windows and reinstalled  and updated my audio drivers but still the issue was not resolved. I really want to  control my audio but I am not being able to that right now. I would be grateful If anyone can help me resolve this issue.

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sayoush_stark
Author
Level 2
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Message 5 of 6
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I solved the issue. It was due to disabled auto start of Realtek HD audio Universal

View solution in original post

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asmita6658
HP Support Agent
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Hi @sayoush_stark

 

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

 

Please try these steps -

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 

Try updating the computer - 

 

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS, Chipset drivers from this link.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Maikol53
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I have the same problem but i did't solve it

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asmita6658
HP Support Agent
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Hi @Maikol53

 

If you have already tried the above steps, please try creating a new user account and check - 

 

1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.

 

If the issue still persists, re-install the operating system. Back-up the data and try these steps - Using the HP Cloud Recovery Tool 

 

Let me know how that goes. 

Asmita
I am an HP Employee

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sayoush_stark
Author
Level 2
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Message 5 of 6
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I solved the issue. It was due to disabled auto start of Realtek HD audio Universal

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asmita6658
HP Support Agent
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14,452 14,383 1,442 1,814
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Hi @sayoush_stark

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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