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HP Recommended
HP 15-f023wm Notebook PC (ENERGY STAR)
Microsoft Windows 10 (32-bit)

I can’t seem to get the visual camera to work 

1 REPLY 1
HP Recommended

Hello @Shinelikearuby 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

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