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01-28-2020 03:35 PM
Product: Hp 14-dq1037wm
Operating System: Microsoft Windows 10 (64-bit)
Hello . The Realtek HD Audio Controller was installed i today mprning on my computer. Then I tried to open the HP Audio Center.and it said the computer is not compatible with the realtek audio console. So i uninstalled the Realtek hd Audio Controller Now I try to open the HP Audio center and it say that it is not possible to establish connection with the RPC service. Does anybody know which is the version of the realtek hd audio controller that is compatible with my computer. I have windows Pro 1908. also The Ethernet that connects through the usb is connected for some time on Usb 3.0 then it disconnects and in Settings in Bluetooh and devices it says this device ,the Realtek USB GbE Family controller could function faster if connected to USB 3.0 All this results in bad audio quality in the voip calls for my work.
3 REPLIES 3
01-31-2020 01:35 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues with the audio on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact issue you are facing?
Are you trying to connect to any remote server?
Meanwhile, you can download and install the latest audio driver available for your computer from the below link.
Let me know how it goes and you have a great day!
I am an HP Employee
01-31-2020 02:46 PM
hi the_fossete i have an hp 14-dq1037wm with 4gb ramwith windows pro v 1909 .i 'm an over the phone interpreter . i loaded a microsost servicing stack update and now i can go in to the hp audio center. I changed some power savigs option and the realtek family controller doesnt disconnect from usb 3.0 so those two issues are resolved. now what happens is that i work and i talk on a program called freevoice phone and there is a program called open vpn connect but now from work they connect me directly without it. on most calls i hear ok but there is a few calls that i don´t hear at all and it is very important because i can have problems in my job. it is on a few calls like garbled sound and i have to disconnect because i cant hear anything. also in the hp pc hardware diagnostic i can hear no sound in the audio test and it says the device cant be found (in spanish). i work with a headset with a built in microphone . another thing i wanted to ask you is that that controller you sent me says microsoft v 1903 and i have v1908 . thats no problem. i just down load if you say it is ok for my version of windows 10 and i dont have to do anything else?
01-31-2020 06:20 PM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee
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