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36 30 0 1
Message 1 of 5
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Incompatible OS driver installation

HP Recommended
Pavilion 15-DK0051WM
Microsoft Windows 10 (64-bit)

I know that I had made a post that is similar, but it wasn't the best way to describe the issue that I am having. But the latest Windows 10 update made it impossible to install drivers through auto installation method. And it can only be forced installed (didn't have to worry about the Nvidia driver installation) and I am stuck on audio that is too quiet than it should've been (I.E. 10 barely hear it and 100 hear it like it should've been at 30). I had talked to a Microsoft representative and they had told me that I need to get in touch with HP in order to have the audio being properly fixed. I am getting tired of have to have it at 100 in order to hear it very well. 

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HP Support Agent
HP Support Agent
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Message 2 of 5
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HP Recommended

Hi@Killertruth186, Welcome to the HP Support Community!

 

       

I have a few steps you could perform to resolve the issue: 

  

Remove the audio drivers & Reinstall the original drivers 

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS). 

Increase volume on playback device settings after setting your speaker as the default device. 

For more steps, follow a similar post on the HP forums: click here 

  • Perform a hard reset 

  • Reset BIOS to defaults 

  • Run the Audio test from the HP PC Hardware Diagnostics (UEFI) 

  • Update the BIOS 

  • Reset your computer 

  • Perform an HP System Recovery 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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36 30 0 1
Message 3 of 5
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I wished it was that simple, but I had message in the Microsoft discussion forms. And they had told me to ask for HP to make a new driver update that is compatible with the current update, the HP drivers can't be installed without running the executable file that HP had made. I can't be able to force install the driver like Intel iGPU drivers. There's nothing that I can do to install it in the condition it is in.

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36 30 0 1
Message 4 of 5
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I have updated the bios, but that doesn't change one thing with the audio drivers. None of them actually works, because it is within the OS itself.

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HP Support Agent
HP Support Agent
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Message 5 of 5
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Hi @Killertruth186,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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