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‎10-10-2022 07:14 AM

HP Recommended
Product: HP Notebook 15-da1015tu
Operating System: Microsoft Windows 10 (64-bit)

So The thing is 2-3 weeks ago i suddenly noticed a red cross on the speaker icon.at first i thought it was muted so i didn't focused on it much but when i tried to listen to an youtube video i found out the sound was not coming out i tried to fix it on my own using the device manager but it didn't worked then i contacted hp support they told me to reset the PC.I did but the issue was still there.I tried HP cloud recovery..failed at "recovery attempt failed" thing.. couldn't use it for some days ..then i installed windows through windows media creation tool.Then again tried to install realtek drivers...as usual still giving me BSOD while installing.only the 2018 one installs but still getting no sound and the audio inputs and outputs tab is missing from device manager...please help 

5 REPLIES 5

‎10-10-2022 08:18 AM

HP Recommended

Hello @Blaze13 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-10-2022 09:29 AM

HP Recommended

Screenshot (12).pngScreenshot (14).png

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‎10-10-2022 09:35 AM

HP Recommended

I don't know what caused the problem but will be really thankful if you can look into this issue 

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‎10-10-2022 09:45 AM - edited ‎10-10-2022 09:47 AM

HP Recommended

Hello @Blaze13 

 

(1) Start Windows <device manager>

- Right click on both <Intel(R) Display Audio> devices and click Uninstall device

 

ub6424_0-1665416501223.png

 

(2) Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

Intel High-Definition (HD) Graphics Driver

27.20.100.8935 Rev.A459.2 MBMar 26, 2021Download

Realtek High-Definition (HD) Audio Driver

6.0.9025.1 Rev.A86.7 MBMar 2, 2021Download

 

(3) Restart Windows

(4) Test <audio>

(5) Please report your results

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‎10-10-2022 10:35 AM

HP Recommended

still not fixed.... if i try to update manually it still giving me bsodScreenshot (15).png

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