Integrated Microphone Array Driver not reinstalling

[outis84]

Laptop encountered audio issues, so Device Manager reviewed and existing drivers uninstalled from "Audio Inputs and Outputs," "Audio Processing Objects (APOs)," and "Sound, video and game controllers" sections. After reboot, all drivers re-installed automatically/successfully except Integrated Microphone Array. As a result, System > Sound > Input continues to reflect "No input devices found" and microphone is unresponsive (audio-out works fine as all other drivers re-install each time attempted). Also attempted full laptop factory reset and windows re-install, issue persists. Review of HP driver downloads does not provide the option to download Integrated Microphone Array only, so how can this be resolved?

[Kuroi_Kenshi]

Hi @outis84,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding !

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Manual Driver Installation:

• Visit the HP Support website to find and download the latest audio driver specific to your laptop model.
• Install the driver manually by running the downloaded .exe file and following on-screen instructions.

Windows Update:

• Sometimes, Windows Update can find necessary drivers. Go to Settings > Update & Security > Windows Update and run a check for updates.

Device Manager Manual Install:

• Open Device Manager.
• Right-click on "Audio Inputs and Outputs" and select "Add legacy hardware" from the "Action" menu. Follow the wizard to search and install the microphone driver.

Check for Hidden Devices:

• In Device Manager, click on "View" and select "Show hidden devices." This will show devices not currently connected but might reveal the microphone.
• If the Integrated Microphone Array appears, right-click and update or enable the driver.

Reset Audio Services:

• Open "Services" from the Start menu search.
• Find "Windows Audio" and "Windows Audio Endpoint Builder."
• Right-click each service and select "Restart."

BIOS Update:

• Check if there's a BIOS update available on the HP Support site. A BIOS update can sometimes resolve hardware recognition issues.

Test Microphone Settings:

• Go to Settings > System > Sound and ensure the microphone is not muted or volume is turned down.
• Try using Windows Troubleshooter for audio problems by clicking "Troubleshoot" under 'Sound' settings.

I hope this helps.

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Best regards,