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‎09-10-2022 11:11 PM

HP Recommended
Product: HP Laptop - 15s-du2071tu
Operating System: Microsoft Windows 11

Hi My notebook is showing audio output and input device not found after windows 11 update.  In Device Manager showing a yellow board on Intel HD Audio device. Tried restart multiple times with driver updates from HP Support assistants . It is not working.

6 people had the same question
9 REPLIES 9

‎09-11-2022 01:31 AM

HP Recommended

Hello @Aninda5 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Human Interface Devices>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-11-2022 06:36 AM

HP Recommended

Hi @Ub6424

 

OS Name : Microsoft Windows 11 Home Single Language

Version 10.0.22000 Build 22000

System Model HP Laptop 15s-du2xxx

System SKU 172R8PA#ACJ

Processor Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz, 1190 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Insyde F.53, 15-10-2-2021

 

 

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‎09-11-2022 06:38 AM

HP Recommended

Device Manager Screenshot.png

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‎09-11-2022 06:46 AM

HP Recommended

Hello @UB

 

Thanks for the help , I have provided the information in two separate messges .

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‎09-11-2022 11:47 AM

HP Recommended

Hello @Aninda5 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Firmware Pack

F.56 Rev.A76.0 MBAug 15, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and install/update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A1.0 MBMay 29, 2022Download

Intel Dynamic Tuning Driver

8.7.10201.13396 Rev.A6.8 MBSep 1, 2021Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A20.9 MBMay 30, 2022Download

Intel Serial IO Driver

30.100.2010.1 Rev.A1.2 MBMay 31, 2022Download

Intel Software Guard Extensions Device (SGX) Driver

2.14.101.1 Rev.A11.7 MBMay 31, 2022Download


(5) Reboot

(6) Download and install/update

Realtek High-Definition (HD) Audio Driver

6.0.9319.1 Rev.A558.8 MBJun 8, 2022Download

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

 

(7) Reboot and test <audio>

(8) Please report your results

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‎09-11-2022 11:55 PM

HP Recommended

Hello @UB

I have done all the steps you mentioned . It is still the same status .  Here are two latest screenshots.Device Manager updated screenshot.pngSystem and Sound Screenshot.png

1 person found this reply helpful
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‎09-12-2022 12:45 AM

HP Recommended

Hello @Aninda5 

 

(1) Right click -> uninstall device

ub6424_1-1662965006011.png

 

(2) Reboot

(3) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.9319.1 Rev.A558.8 MBJun 8, 2022Download

 

(4) Reboot and test

(5) Please report your results

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‎09-12-2022 02:29 AM - edited ‎09-12-2022 02:30 AM

HP Recommended

Hi @https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/5012545

 

 

I have done that twice however it comes back on device manager list after reboot and no change .

 

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‎09-12-2022 03:34 AM

HP Recommended

Hello @Aninda5 

 

(1) Let <Windows Update> do the job:

ub6424_0-1662975175210.png

 

(2) Please report your results

 

Kind regards

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