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‎06-03-2019 04:18 AM

HP Recommended
Product: HP EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

When using BBC Sounds after the audio distorts and is replaced by a periodic hiss on the speakers, even when the volume is muted.  Has anyone else experienced this fault, and if so what is the fix, please?

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Accepted Solutions

‎07-02-2019 06:30 AM

HP Recommended

This has been solved by upgrading to Windows 10, version 1903. There was no solution before.

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2 REPLIES 2

‎07-02-2019 06:30 AM

HP Recommended

This has been solved by upgrading to Windows 10, version 1903. There was no solution before.

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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‎07-02-2019 08:24 AM

HP Recommended

The problem recurs only when I use the BBC Sounds website https://www.bbc.co.uk/sounds - their media seems to corrupt the software for the speakers.  I will keep off that site in future.  All other sounds continue to play well.

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****Please mark Accept As Solution if it solves your problem****
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