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Iain1955
Level 7
287 265 21 66
Message 1 of 3
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Solved!

Intermittent sound fault

HP Recommended
HP EliteBook 840 G5
Microsoft Windows 10 (64-bit)

When using BBC Sounds after the audio distorts and is replaced by a periodic hiss on the speakers, even when the volume is muted.  Has anyone else experienced this fault, and if so what is the fix, please?

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Iain1955
Author
Level 7
287 265 21 66
Message 2 of 3
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HP Recommended

This has been solved by upgrading to Windows 10, version 1903. There was no solution before.

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2 REPLIES 2
Iain1955
Author
Level 7
287 265 21 66
Message 2 of 3
Flag Post
HP Recommended

This has been solved by upgrading to Windows 10, version 1903. There was no solution before.

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****

View solution in original post

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Iain1955
Author
Level 7
287 265 21 66
Message 3 of 3
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HP Recommended

The problem recurs only when I use the BBC Sounds website https://www.bbc.co.uk/sounds - their media seems to corrupt the software for the speakers.  I will keep off that site in future.  All other sounds continue to play well.

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****Please mark Accept As Solution if it solves your problem****
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