Internal Mic Missed

[irakli186]

Hi everyone,

I have microphone problem with my laptop HP ProBook G9 450, after UEFI BIOS update internal microphone disappeared.

All sound drivers are installed.

Also after update, BIOS loading takes too much time.

BIOS Version: U85 Ver. 01.06.00

Could you please help me to solve this issue

[Treeko]

Hi @irakli186 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing audio with HP Laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[irakli186]

Thanks for your answer, I have tried all ways, HP Support Assistant also but no any result, once again I tried fix problem with HP Support Assistant as you advice but same, microphone is not working windows cannot determine internal micriphone, it seems that internal microphone is unpluged. Also I reinstalled windows 11 but same problem.
I will be very appreciate if you will help me to solve this issue, I have bought this laptop 1 month ago, I like this laptop and everything was worked perfectly, problems begun after update HP BIOS and System Firmware.

Also after system firmware update BIOS loading takes too much time, approximately 1-2 minutes, before update it took some seconds I do not remember but not 2 minutes.

Please find attached photos.

[Treeko]

Hi @irakli186 

I see that you are facing BIOS issues after updating to Windows 11.

Please follow the steps to recover BIOS:

1. Turn off the computer and be sure that the AC adapter is connected to power.

2. Press and hold the Windows + B keys, and then simultaneously press the power button.

3. After 2 to 3 seconds, continue to press and hold the Windows + B keys, but release the power button. You might hear a series of beeps.

If the HP BIOS Update screen is not displayed, repeat the previous steps but press the Windows + V keys. If the screen is still not displayed, your computer might not support the feature or there is a hard drive issue.

If the power light turns off, the power button was held too long. Repeat the previous steps, making sure that you press and hold the power button for only 2 to 3 seconds.

If a BIOS recovery message is displayed repeatedly, see Recover the BIOS using a USB recovery drive.

If a message displays that the computer improperly shut down or a boot problem is detected, follow the on-screen instructions to resolve the error.

If Windows starts, update to the latest BIOS version. Go to HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) or HP Business Notebook PCs - Updating the BIOS (Basic Input Output System) for more information.

For further information, you can refer to this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support