Internal Mic not working poperly

[maga1027]

Hello!

We have exactly the same problem with a “HP Pavilion x360 Convertible“ (14-ba105no).

The internal mic shows up in System Control and when tapping with the fingers on the laptop there seems to be some (weak) sound input. But when listening to the recorded sound it is only some distorted noise. Everything works fine with an external microphone.

This has been like this since we bought the laptop. Please give us advice how to get a working internal microphone array!

Thanks,

Markus

[sandytechy20]

@maga1027

Welcome to HP forums, I see that internal Mic is not working properly.

It looks like a hardware issue.

However, update the BIOS and check

Refer this HP document for the steps to update the BIOS:- Click here

If the issue persists, I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[maga1027]

Hi Sandytechy20,

thanks for your reply! Unfortunately the BIOS update did not help to solve the problem. 

Regards!

[Iggy_AZ1]

SandyTech,

 I also have a brand new Pavilion x360 15-cr0091ms
I started it up and Cortana wa sunable to hear me at all.

I uninstalled audio drivers and rebotted while online.

I have all the MS Windows 10 Home updated.

I just loged into HP and I installe dthe latest bios.

I then went back to HP and installed everything they said I needed.

Still th emicrophone is not hearing anything.

Should I take it back to the Microsoft store ?

[Iggy_AZ1]

Additional Information for my issue of NO MICROPHONES

I did a complete HP Windows 10 Recovery and the problem still exists.
I think the connect is off and/or its ahardware issue.
I plan to take it back to the local Microsoft Store and get it replaced unless I hear from Sandytech real soon.