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‎08-22-2020 11:28 PM

HP Recommended
Product: HP Envy 360 (2020)

The internal mic works sometimes and sometimes it doesn’t.  Today my audio went out during a gotomeeting call. Also, when I check the microphone sound settings sometimes the blue bar will move slightly and other times it doesn’t move at all. I’ve also gotten feedback from people on the other end of my calls that they are hearing a reverberation. I bought this computer one month ago. I checked and the drivers are up to date. 

2 REPLIES 2

‎08-23-2020 12:06 AM

HP Recommended

@BAM2010 

 

Before we can help, we need to know what EXACTLY is your HP Envy 360 (2020) ? Please use the following instructions to find out the model/product of your machine:


                   https://support.hp.com/us-en/document/c03754824

               or

                  https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards

BH
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‎08-23-2020 10:08 AM

HP Recommended

Thank you.  This is what I found:

Product name : HP ENVY x360 Convertible 15m-ed0xxx

Product number : 9HP24UA#ABA

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