Internal Microphone

[gerricat64]

My microphone does not seem to work.  I see it listed as a device, I see it is enabled.  It also doesn't work in Cortana.  I've checked privacy permissions and can't figure it out. 

I've gone to control panel/sound/recording tab and selected my device but when I speak, there is no activity on the green bars.  Any ideas?

[Nirvana_95]

Hi @gerricat64 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing microphone-related issues on your system. Do not worry we are here to help you fix it.

May I know from when are you facing this issue?

May I know if you have made any recent hardware or software related changes to your system?

May I know what happens when you use an external microphone on your system?

May I know what happens when you use an application such as zoom or Google meet on your system?

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/us-en/document/ish_1659562-1439556-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Stevie_D]

I have an internal microphone problem.  When I am on a zoom call 

the members of the meeting cannot hear me.  Microphone is not on

mute.  Members of the meeting can hear each other.  On occasion

I am heard but after abut 30 seconds the microphone is gone.

[Nirvana_95]

Thanks for your response.

I would suggest you please follow the steps shared in the link above and let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[gerricat64]

Sorry for not getting back to you. I actually don't get on the computer all too often.

To answer your questions:

1. I have not made any software or hardware changes. The only software updates that are done is when I'm prompted that updates are available.

2. I have not tried an external microphone.  I don't own one.

3. I tried to do a zoom test meeting and my voice is garbled and distorted. Also, when I try to use Cortana, it does not work.

[Nirvana_95]

Thanks for your response.

I would suggest you please follow the steps shared in the link below and let me know your findings: https://support.hp.com/us-en/document/ish_1659562-1439556-16 

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @gerricat64

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!