Internal Speakers not working but wired does work

[ENVYUser77]

My audio diver is the most updated and is working properly. I have done all the troubleshooting imaginable and still no fix. The issue is my computer is stuck "thinking" that I always have a headphone jack plugged into the aux port of my laptop even when there isn't anything connected. I can connect wired headphones and sound comes through them but when I disconnect them, nothing happens in the computer and it continues to play sound only through the disconnected aux port even when nothing is connected.

I have done the onboard  HP audio hardware diagnostics from the power on screen and the internal speakers passed and I heard sound coming out of them!

So long story short, the problem is my computer for some reason cant "sense" that I have unplugged my wired headphones and everything else works properly.

[ub6424]

Hello @ENVYUser77 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[ENVYUser77]

Thanks for getting back to me! 

OS Name:               Microsoft Windows 11 Home

Version:                  10.0.22621 Build 22621

System Model:      HP ENVY Laptop 17m-bw0xxx

System SKU:          3WF11UA#ABA

Processor:              Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date:  Insyde F.29, 7/4/2022

[ub6424]

Hello @ENVYUser77 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.8656.2 Rev.H

158.4 MB

Aug 4, 2020

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A

7.7 MB

Jul 24, 2018

Download

(3) Restart Windows

(4) Test again

(5) Please report your results

[ENVYUser77]

Ok so I tried those steps and unfortunately they still dont work.

[ub6424]

Hello @ENVYUser77 

(1) Download and install

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A

339.2 MB

Mar 10, 2022

Download

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

- Focus on Component tests <Audio>

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[ENVYUser77]

Ok so performing the test via the installed app you provided didnt give me the option to choose between the internal speakers and the headphone jack so it failed. Here is a picture of the test you wanted me to do.

I decided to run the HP Diagnostics from the startup menu by pressing the esc key while booting, then pressed F2 to test the audio. This one passed and I could hear the internal speakers.

From startup menu diagnosticsFrom startup menu diagnostics

[ub6424]

Hello @ENVYUser77 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and read --->>> https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 3WF11UA#ABA

(3) Please report your results

[ENVYUser77]

I ordered a backup external hard-drive and it will be here tomorrow. Instead of doing the HP Cloud Recovery Tool, would resetting the PC via the settings accomplish the same thing?

[ub6424]

---

@ENVYUser77 wrote:

I ordered a backup external hard-drive and it will be here tomorrow. Instead of doing the HP Cloud Recovery Tool, would resetting the PC via the settings accomplish the same thing?

---

Hello @ENVYUser77 

The methods are similar, but not the same !

Keep me updated

Kind regards