Internal microphone doesn't work

[gradace]

HPModel: Notebook HP 15,6″ 15-fc0000 (733M2AV)

Product Number/SKU:  B89QGEA#BCM

Windows version: Windows 11 version 25H2

When testing the microphone, the speaker cannot understand what is spoken into it. Only noise is heard. The HP Support Assistant check did not indicate an error.

[Rita_R2]

Hi, @gradace, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

No sound in Windows? How to troubleshoot Audio Problems in Windows 11 #shorts

https://support.hp.com/us-en/document/ish_4373370-3693947-16

https://support.hp.com/us-en/document/ish_4407429-3338330-16

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[gradace]

Unfortunately none of this helped. Here are the results of the checks, everything is OK.

[gradace · Accepted solution]

The problem was resolved by reinstalling Windows 11 24H2.