Internal microphone not working and cannot be troubleshot

[jess_pl]

Hi There,

My notebook is only about 6 months old and recently the internal microphone has stopped working.

The computer did not detect any issues when I troubleshot the issue, and I followed all the different methods to fix it on this page https://support.hp.com/us-en/product/hp-pavilion-17-e000-notebook-pc-series/5375409/model/5395210/do...
but none of them have worked so far. I've also restarted my computer a few times.

I can record sound if I use an external microphone, I just can't use the internal one. No audio spikes at all when I test the internal microphone.
It comes up as 'Realtek Audio R', (I hope thats the correct name for the internal microphone) 

Any help would be greatly appreciated 🙂

[Kumar0307]

Hi @jess_pl

Welcome to the HP Support Community. I'd be happy to assist you.

I appreciate your efforts in trying the steps provided in this document. 

Let us run a test on the hardware components of the PC

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform System Test > Extensive test. Share the result on your next post.

Also, run an Audio test under the component test.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!