Internal speakers not working Windows 11

[PatAHA]

Hi, I have a HP ENVY x360 Laptop-15-ds1010wm. The internal speakers wont work, but the earphone jack does.  I've completed all of the recommended uninstalls/reinstall, updated drivers, and even had a case with an HP agent. I spent about 2 hours with the agent and she had remote control of my laptop.  After attempting everything under the sun, she determined that there may not be a fix for Windows 11 and she recommended I contact HP support. Does anyone have any idea how I can get the speakers to work without contact HP?

Thanks,

Pat

[zoey7886]

@PatAHA, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Internal Speakers!

We're thrilled to have the opportunity to assist you and provide a solution. 

Check Sound Settings:

• Go to Settings > System > Sound.
• Ensure that the correct playback device (internal speakers) is selected.
• Check if the sound is muted or the volume is too low.

Check Sound Enhancements:

• Right-click the sound icon in the taskbar and select 'Sounds'.
• Go to the 'Playback' tab, select your speakers, and click 'Properties'.
• Under the 'Enhancements' tab, disable all enhancements and check if that resolves the issue.

Run the Audio Troubleshooter:

• Go to Settings > System > Sound > Troubleshoot.
• Follow the on-screen instructions to allow the troubleshooter to detect and fix issues.

BIOS Update:

• Check if there’s a BIOS update available for your laptop on the HP support site. Sometimes, hardware issues are resolved with a new BIOS update. 

Hope this helps!

Take care, and have an amazing day! 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[PatAHA]

Hi Zoey, 

Thank you for your recommendations.  As I mentioned, i had already spent 2 hours online with an HP agent having remote control of my laptop. She did everything you mentioned and even went so far as to go into the audio point. She even reinstalled Windows 11. Finally, she said that she does not have a fix for it. And I have to contact hp support, which costs me money. Just for fun, I went ahead and did everything you recommended and still no sound.

[zoey7886]

@PatAHA, Thank you for your detailed follow-up — I totally understand how frustrating this must be, especially after spending so much time trying to get it resolved. You’ve clearly done a lot already, and I appreciate your patience.

Since you’ve already reinstalled drivers, OS, and confirmed with HP remote support, let’s try a couple of slightly deeper checks that are sometimes overlooked:

🔧 Check if the Internal Speakers are Disabled in BIOS

Restart your laptop and press Esc or F10 repeatedly to enter BIOS.

Navigate to the “Advanced” or “Built-in Device Options” tab (varies slightly by model).

Ensure "Audio Device" or "Internal Speakers" are enabled.

Save changes and exit.

🔧 Use HP Hardware Diagnostics (F2 Test)

Turn off your laptop.

Press Esc repeatedly, then F2 to open HP Diagnostics.

Run the Component Test > Audio Test.

If the test doesn’t detect your internal speakers or no sound plays, it's likely a hardware issue with the speaker assembly.

Take care, and have an amazing day! 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[PatAHA]

Hi Zoey,

Thank you for your time. I was able to accomplish the F2 audio test without success. However, when I push F10 there isn't anything close to "Built-in options or advanced options." So I went methodically through each tab to find anything remotely close to these options and could find anything related to audio. Any other recommendations.

Thx,

Pat 

[zoey7886]

@PatAHA, Welcome to the HP Support Community!

We're here to help you tackle that INTERNAL SPEAKER ISSUE! Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,