Issue with audio drivers in windows 11

[Pranay_Karipe]

I am facing issue with audio since long time. The audio is muted with message "No output device installed". These days I was able to connect my external device through bluetooth but even that is not working now. Issue with driver, I have contacted the HP Support as well and they suggested to reach out to a technician outside. Please suggest a solution!!!

[VikramTheGreat]

Hi @Pranay_Karipe,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion Plus 14 shows "no output devices found," it usually means there's a problem with your audio drivers, which could be outdated, corrupted, or not properly configured;

Please try the below steps and let me know how it goes:

Step 1: BIOS Restore:

1) Shutdown the computer and keep the  charger plugged

2) Hold down the Windows and B button together while the computer is still turned off.  

3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.  

4) Follow on-screen instructions and click on OK

Step 2: Update audio drivers:

         1)  Open Device Manager. 

         2)  Expand "Sound, video and game controllers." 

         3)  Right-click your audio device and select "Update driver." 

         4)  Choose "Search automatically for updated driver software." 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support