Issues with my sound

[GothicKDM]

So a long time ago it was doing the crackling, but then it stopped. Now the speakers dont work at all. I did a system reboot and that did nothing either. I can only hear sound with my headphones.

[banhien]

@GothicKDM 

What EXACTLY is your Envy 360 15 convertible  ?   There are hundreds of models/products around.  Please use the following way to find out the model/product of your machine

                https://support.hp.com/us-en/document/c00033108

Please do NOT post its Serial number (s/n).

Regards.

[GothicKDM]

It says its a HP Envy x360  Convertable 15m-bq0xx, product no. 00325-96150-68511-AAOEM

[banhien]

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@GothicKDM wrote:

It says its a HP Envy x360  Convertable 15m-bq0xx, product no. 00325-96150-68511-AAOEM

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@GothicKDM 

Sorry, you did not follow the instructions on my first reply. It should show 15m-bq0something and or a code with the following format : AAAAAAA#AAA

Regards.

[GothicKDM]

Im trying my best but im having a hard time understanding. Theres nothing else on my about page. all i have is a device and product id, theres no short one or a code.

[banhien]

@GothicKDM 

It clearly says on the link

Your product name and number can help you find appropriate service and support.

• Product name (model number): Identify your notebook in a series your product belongs. For example, HP Spectre Folio - 13-ak0001na. You might need more specific information to find support for your product.
• Product number (SKU, part number): Use this number to download the correct drivers or find support documents. For example, 5ES85EA or 5ES85EA#ABA.

Anyway, please perform a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
                  https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107674.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.