Italian warranty duration

[AlexanderJP]

Hi,

I checked my warranty status using the HP product warranty check. Resulting that the warranty started on the 26th of May 2016 and expired on the 27th of May 2017.

I know that in many countries warranty is valid for one year, while in Italy the warranty is valid for 2 years for new goods. Checking online I found this link.

Today my B&O hardware sound started reporting some sound issues, are these covered by the warranty?

Should I refer to the direct seller?

Hope you can help me.

[Riddle_Decipher · Accepted solution]

@AlexanderJP

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

[montescuro]

Hallo, I have the some question.  [edit] Does hp have some problem about this?

[rick-s]

@montescuro

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.