Ive paired my Sony WH1000XM3 but there is no sound.

[Monteco79]

Trouble pairing my Sony HeadPhones with HP Envy Laptop. After pairing there is no sound. Regretting moving away from Apple to HP already as things just work on Apple. 

[Riddle_Decipher]

@Monteco79 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

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Meanwhile, here's everything you need to know about pairing a device with Windows 10 products:

Before you start the pairing operation, make sure that:

• Your computer has a Bluetooth function that supports music playback connections (A2DP).
• The computer is placed within 1 m (3 feet) of the headset.
• The headset is charged sufficiently.
• The operating instructions of the computer is in hand.
• Depending on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer.

1. Enter pairing mode on this headset.

   Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically.

   When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the  button for about 7 seconds.

   

   Check that the blue indicator repeatedly flashes 2 times in a row. You will hear a voice guidance “Bluetooth pairing”.

   

2. Wake the computer up from sleep mode.

3. Register the headset using the computer.

   1. Click the [Start] button, then [Settings].
   2. Click [Devices].

      

   3. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function.

      

   4. Select [WH-1000XM3], then click [Pair].

      

   If passkey (*) input is required on the display of the computer, input “0000.”

   The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”.

   If they are not connected, see “Connecting to a paired computer (Windows 10)”

   If [WH-1000XM3] does not appear on the display, try again from step 3.

   *A Passkey may be called “Passcode,” “PIN code,” or “Password.”

Hint

• The above procedure is an example. For more details, refer to the operating instructions supplied with your computer.
• To delete all pairing information, see “Initializing the headset to restore factory settings”.

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