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Monteco79
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Ive paired my Sony WH1000XM3 but there is no sound.

HP Recommended
ENVY Ryzen 7
Microsoft Windows 10 (64-bit)

Trouble pairing my Sony HeadPhones with HP Envy Laptop. After pairing there is no sound. Regretting moving away from Apple to HP already as things just work on Apple. 

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Riddle_Decipher
HP Support Agent
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@Monteco79 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, here's everything you need to know about pairing a device with Windows 10 products:

 

Before you start the pairing operation, make sure that:

  • Your computer has a Bluetooth function that supports music playback connections (A2DP).
  • The computer is placed within 1 m (3 feet) of the headset.
  • The headset is charged sufficiently.
  • The operating instructions of the computer is in hand.
  • Depending on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer.
  1. Enter pairing mode on this headset.

    Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically.

    When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the  button for about 7 seconds.

    Check that the blue indicator repeatedly flashes 2 times in a row. You will hear a voice guidance “Bluetooth pairing”.

  2. Wake the computer up from sleep mode.

  3. Register the headset using the computer.

    1. Click the [Start] button, then [Settings].
    2. Click [Devices].

    3. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function.

    4. Select [WH-1000XM3], then click [Pair].

    If passkey (*) input is required on the display of the computer, input “0000.”

    The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”.

    If they are not connected, see “Connecting to a paired computer (Windows 10)

    If [WH-1000XM3] does not appear on the display, try again from step 3.

    *A Passkey may be called “Passcode,” “PIN code,” or “Password.”

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P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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