Laptop Audio Not Working

[Kailash331]

Hey guys, I don't normally post on forums and just Google my answers but this particular one has stumped me for a long time. I hope some of you can help me.

My problem: laptop audio not working.

When I plug in headphones into the USB jack, they work perfectly, which leads me to assume that the drivers have no problem (I wouldn't know, I'm not a very hardware-oriented person). 

When I play something out loud (without headphones or anything plugged in) I hear nothing. The audio icon is muted and says "no speakers or headphones plugged in". Which I don't understand, because normally laptops can play audio out loud.

This leads me to suspect that I've damaged my sound system. My laptop had a bad fall a while ago and I had to replace the screen. I suspect the same fall did some damage to my laptop, although if I remember correctly, after the fall my audio system was still working.

When I plug headphones in through the audio jack, the audio icon still has the red 'x' and says "no speakers or headphones are plugged in". 

Honestly, right now my only way of solving this is buying a USB to audio jack adapter, and I can't even find those in any of the tech stores near me.

Please help!!!! Any suggestions are appreciated. Assume that I've tried nothing and give me detailed instructions. I'll try anything, and cookie points to the one that solves my problem.

[Kailash331]

Also, just to add. I ran the dxdiag command, and the audio tab says that no sound card was found.

[Paul_Tikkanen]

Hi:

Since your notebook is not supported by HP for W10, there are no W10 audio drivers for the dv6 model series.

Since you get sound through the headphone jack, the audio chip itself is working.

So, it is one of two things...

1. The audio driver has an issue.

2.  The speaker connection from the audio ship to the motherboard was damaged when you dropped the notebook.

I can't help you with the second issue, but for the first one, the only suggestion I can offer would be to try the W10 IDT audio driver from a newer model notebook, and see if that works on yours.  Restart the PC after installing the driver.

6.10.6492.0    Jul 17, 2015

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

[Kailash331]

Hi Paul, thank you for clarifying this!

Let me try the audio driver link, though I think the connection to the motherboard may be damaged.

I'll keep you updated. Thanks!

[Paul_Tikkanen]

You're very welcome.

[Kailash331]

Hey, So I tried installing the driver but it says "not compatible with your PC". Any further steps I can take?

[Paul_Tikkanen]

Sorry that driver version didn't work for you.

Unfortunately, I don't have any other ideas for you to try.