Laptop drops audio for a few seconds then returns Video continues to run

[godavid64]

Audio drops for a couple of seconds then returns when viewing You Tube. Does not do this with other computers in the house

[ub6424]

Hello @godavid64 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[godavid64]

Did a hard reset to the default bios that I read about on this site did the job

thanks

[ub6424]

Hello @godavid64 

Thanks for reporting.

Kind regards

[godavid64]

Sorry but the problem of dropping the audio still exits. I did a hard reset of the bios and it did not change anything. I use bluetooth hearing aids for playback. All the audio software has been updated. I don't understand this problem because I can stream the same audio on another older PC without a hitch. The computer with the audio problem is a HP 17 laptop with windows 11 and Realtek audio device and the pc is a Asus mother board with an intel display audio. The problem exist in the audio from the laptop or you tube. I thought it might be my hearing aids but when listening to the audio with the pc the audio works fine. I tried to go to the Realtek website to update the drivers but no luck. This hp laptop is not a top of the line laptop. Can the audio drivers be changed? 

[ub6424]

Hello @godavid64

Please send me the requested basic system configuration

[godavid64]

Wanted to add that i contacted HP support tech and he had me change to the generic bluetooth driver which only worked for a few minutes. 

[godavid64]

What I'm noticing now is that speech audio and You tube there is not drops with the laptop but music audio has a lot of drops. this is with the generic bluetooth driver. 

[ub6424]

Hello @godavid64 

(1) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.212 Rev.S

17.4 MB

Sep 15, 2022

Download

Realtek RTL8xxx Series Bluetooth Driver

1.9.1051.3002 Rev.S

2.7 MB

Aug 23, 2022

Download

(2) Restart Windows

(3) Test your wireless and bluetooth connection

(4) Please report back

[godavid64 · Accepted solution]

Got busy will get on this in the morning and get back to you.

thanks