02-05-2019 07:51 AM
While I am using Skype from the laptop, a person on another side stops hearing me after about 1 min. Skype Support did troubleshhoting and determined that "your device keeps on changing its microphone. Skype is sensitive when it comes on devices and if HP keeps on switching the Microphone."
Note: I did a 5-min test recording from external audio source using internal microphone - it showed no problem.
Solved! Go to Solution.
02-07-2019 03:32 AM
Hey there! @LeonidL1, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
Don't worry I'd like to help you out.
Did you make any software or hardware changes on your PC?
Have you tried checking with different headphones? Does the issue persist?
Please share the product number of your PC to assist you better.
I know the steps look long enough but it's worth a try to fix the issue.
Excellent description and a great diagnosis done. It is greatly appreciated.
Try updating the BIOS and audio drivers using HP support assistant and check if it helps.
Refer this article to know more information about using the HP support assistant. Click Here
Perform the task mentioned below to set Microphone as default device and then enable it.
1. Right click on Start button and click on control Panel.
2. Click in Sound, then a new window will open up.
3. In the new windows click on the tab "Recording” and right click in the window and click on Show Disabled devices.
4. Now check if the microphone is listed there and highlight the microphone and click on "Set as Default" device.
5. Now right click on it and choose enable.
Doing this will enable the built-in Microphone.
If you still have issues with the microphone, please try the steps mentioned below.
Right, click or hold tap on the Volume Control icon.
Left click or tap on the “Recording Devices” feature from the menu that pops up.
Right-click on an open space in the “Recording” box and left-click or tap on the “Show Disabled devices” feature.
Right-click again in the “Recording” box and check the “Show disconnected devices” feature as well.
Now in the Recording menu, you will have more icons like External Microphone, Internal Microphone Array, and Stereo Mix. You will need to right click on them and left click on the “Enable” option for each one.
Right-click on the ” Internal Microphone Array” icon and set it to default for the “playback” feature and also set it as a default communication device.
Left click or tap on the “Apply” button in order for the changes to take effect.
Note: If after choosing the Apply button the system stops responding you will have to close the window and try again only this time set the playback feature as default then save your changes and only afterward set it as default communication device.
Right, click or hold tap on “Internal Microphone Array”.
Left click or tap on the “Properties” feature.
Left click or tap on the “Effects” feature.
Check the box next to the “Disable System Effects” feature.
Left click or tap on the “Apply” button again.
Right-click or hold tap on the “Volume Control” icon and left-click or tap on the “Playback Devices” feature.
Right-click on the “Speakers” icon and set it as “default device” and also “Default Communication device” for the system.
Left click on the “Apply” button after you are done.
Re-enable the microphone
Go to Settings > Privacy
Head over to the Microphone section
Now, just toggle Let apps use my microphone
Also, Run Built-in Recoding Audio Troubleshooter
* Press Windows Key then type ‘troubleshoot’ and hit Enter
* Select “View all” on the left panel and run “Recording Audio” troubleshooter from the list and see if it works.
* Click on “Advanced” and then click on “Apply repair automatically”. Also, ensure to select Run as administrator.
* Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
Refer this article to further troubleshoot microphone issues with your PC. Click Here
If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Hope this answers your query!
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