Laptop volume is way too loud

[Bemmy]

Hello, I have had my laptop for over a year and a half now and I have never had any issues with the audio until now. I'd say maybe two days ago, I had closed my laptop over whilst I went to do something and when I came back, it appeared to have restarted as if it had installed an update as evidenced by the "bong-bing" noise playing and the screen showing the HP logo before loading onto my home screen with the previously opened tabs being closed. I went to watch a YouTube video later and found that the volume was far too loud, so I pressed the 'f6' key to turn it down, only to find that it was only at 4% volume. I turned the volume completely down and adjusted the audio slider on the YouTube video so that it was barely playing and it sounded normal once I  put my device audio back up (normal being, I would have my device audio on 30 and the YouTube slider at full previously and it would sound as loud as it does on 2% device audio and a tiny bit on the YouTube slider now). I restarted my laptop a few times hoping it would fix it but it still hasn't. I'm not tech-savvy by any means but I muddled though the various troubleshooting options on the HP Support Assistant app before continuing to muddle through the support options on the HP Support Website's Online Chat (not with a person). None of the solutions made any difference and from a brief glance, it doesn't seem like this issue is well documented. I apologize for the length of my ramblings but I'd truly appreciate any help or assistance that could be offered.

[ub6424]

Hello @Bemmy 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Bemmy]

Hi @Ub6424, thank you so, so much for your reply, I really appreciate it!

Here are the system configuration details you requested:

OS Name: Microsoft Windows 11 Home

Version: 10.0.22621

System Model: HP Pavilion Laptop 15-eh0xxx

System SKU: 31Y94EA#ABU

Processor: AMD Ryzen 3 4300U with Radeon Graphics, 2700 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date: AMI F.17, 08/12/2021

BaseBoard Product: 87C5

BaseBoard Version: 35.50

As for the screenshot of the device manager, there did not appear to be an "Other Devices" option for me but I opened all of the other requested drop down menus. (It was too big to fit on one screen so I took two screenshots, "Print Queues" is where the first screenshot ends and the second starts).

[ub6424]

Hello @Bemmy 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.22 Rev.A

22.2 MB

Aug 11, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.D

88.4 MB

Jul 29, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[Bemmy]

Hello, thank you very much for your continued assistance, it's greatly appreciated!

I managed to follow step one however both step two and five would not work for me. I was able to install the linked file in both cases, however upon opening the downloads and then opening the file which the download created, nothing happened. I assumed it would take a while so I waited an hour in both cases and nothing happened, I even redid these steps and the result stayed the same.

[ub6424]

Hello @Bemmy 

(1) Start Windows <device manager>

- Right click the 2 devices and choose uninstall

(2) Restart Windows

(3) Test again ...

(4) Please report your results

[Bemmy]

Hello, thanks again for all of your help, i gave that a try and it did not work. I retried it and it did disconnect it as an output device (which made me panic a bit because there was no sound) but i managed to reconnect it, the volume problem didn't resolve however, unfortunately.

[ub6424]

Hello @Bemmy 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

Section <Fixes & Diagnostics>
- Fix audio issues

(3) Please report your results

[Bemmy]

Hello, here are the screenshots that I took of the results of the scan

[ub6424]

Hello @Bemmy 

I want to involve you in the subject, I do not have to say and determine everything. 

Pease tell me what you would do next ?