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‎11-16-2022 11:50 AM

HP Recommended

Apologies, i'm not entirely sure that i understand what you meant in your first sentence. As for your question, i honestly don't know what to do next. As i said initially, i'm really not very tech savvy so even following the instructions on the HP Help website and those that you gave me was very challenging for me. I was unable to get through to the HP customer support when I tried it and googling my issue got me nowhere, I just came here as a last resort to see if any people here had heard of this issue before. I suppose i'll just have to keep trying to get through to the customer support team at HP and hope that i get into contact with them.

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‎11-16-2022 02:32 PM

HP Recommended

Hello @Bemmy 

 

(1) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(2) Restart Windows

(3) Please follow

How to Change Your Sound Volume on Windows 11

 

(4) Please report your results

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‎11-16-2022 02:52 PM

HP Recommended

Hello, there were two optional updates available and one of them initiated a BIOS update. Unfortunately upon restarting my laptop, the sound has not lowered still, no matter what i set the volume slider to. I truly appreciate all of your assistance with this, i honestly would have been totally lost without it. I think i will phone the HP customer support line tomorrow to see if i am able to get any information from them about this. Again, thank you so, so much for all of your help.

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‎11-16-2022 03:16 PM - edited ‎11-16-2022 03:17 PM

HP Recommended

Hello @Bemmy 

 

(1) Download and install

Information: Equalizer APO

--->>> Download

 

(2) Adjust equalizer to best settings you like

(3) Have fun !

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‎11-18-2022 10:14 AM

HP Recommended

I found the problem is caused by Realtek Semiconductor Corp. - MEDIA - 6.0.9414.1 drivers.

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‎11-18-2022 10:19 AM

HP Recommended

Thank you very much for letting me know. Do you happen to know if uninstalling them would fix it (if it can be uninstalled), or If i should just wait for them to be updated/fixed?

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‎11-18-2022 12:44 PM

HP Recommended

Hello @Bemmy 

 

Do you have valid HP warranty ?

 

Check status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

 

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