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01-14-2020 11:06 AM

@majyc
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Step 1: Restart the computer
Step 2: Run the Audio Check in HP Support Assistant
Step 3: Use the troubleshooting tool in Windows
Step 4: Test external speakers or headphones
Step 5: Update the audio driver Click here: https://support.hp.com/nz-en/document/c04973149 to complete the troubleshooting steps
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
01-15-2020 12:20 PM

@ThatGuy93
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Have you performed above-mentioned troubleshooting steps?
- Have you tried with an external speaker?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- What is the operating system?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
01-21-2020 02:54 PM

Thank you for posting back.
This sounds like hardware related issue with the speaker. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
01-24-2020 06:06 PM - edited 01-24-2020 06:08 PM

@ThatGuy93
I solved it already. I don't know if it'll work on you but it wouldn't hurt to try, is it?
Right click the speaker icon then choose "open volume mixer"
Click the "device/headphone"
Go to "levels"
Then click "balance", it'll show you the separate volume controller of your left and right speaker.
In my case, I just adjusted the volume of my left speaker then voila! Left speaker is working fine.

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