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InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Left side speaker has only minimal sounds
01-12-2020 05:00 AM

The right side is working perfectly fine but the left side speaker just produce minimal sounds. What should I do?
01-14-2020 11:06 AM

@majyc
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Step 1: Restart the computer
Step 2: Run the Audio Check in HP Support Assistant
Step 3: Use the troubleshooting tool in Windows
Step 4: Test external speakers or headphones
Step 5: Update the audio driver Click here: https://support.hp.com/nz-en/document/c04973149 to complete the troubleshooting steps
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
01-15-2020 10:48 AM

I have the exact same issue with the left side, I'm beginning to worry its a defective issue across all of your products. I would really love for this to be resolved as i absolutely love my HP Envy 17" i just want my Bang & Olufsen speakers to work properly.
01-15-2020 12:20 PM

@ThatGuy93
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Have you performed above-mentioned troubleshooting steps?
- Have you tried with an external speaker?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- What is the operating system?
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
01-21-2020 11:44 AM

HP Envy laptop model 17m-ce1013dx running windows 10 home. I've attempted all troubleshooting steps including reinstalling the sound driver, external speakers and headphones work just fine.
01-21-2020 02:54 PM

Thank you for posting back.
This sounds like hardware related issue with the speaker. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
01-24-2020 06:06 PM - edited 01-24-2020 06:08 PM

@ThatGuy93
I solved it already. I don't know if it'll work on you but it wouldn't hurt to try, is it?
Right click the speaker icon then choose "open volume mixer"
Click the "device/headphone"
Go to "levels"
Then click "balance", it'll show you the separate volume controller of your left and right speaker.
In my case, I just adjusted the volume of my left speaker then voila! Left speaker is working fine.

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