Lose sound after Windows update

[lundavra]

I keep finding that I lose sound on my laptop after a Windows Update.

It says no drivers etc installed.

Sound Troubleshooter does not fix because it does not think there is any sound installed - CATCH 22!

I usually get bored and just run a System Restore.

This forum keeps not recognising my computer so I have trie putting as something I do not own.  It is

HP ENVY - 17-ce0576na

[ub6424]

Hello @lundavra 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[lundavra]

I thought I had sent a reply but it does not seem to have been sent so will have to try again

[lundavra]

[lundavra]

Not seeing "Other devices" ?

[lundavra]

[ub6424]

Hello @lundavra 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.15 Rev.A

13.5 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[lundavra]

Thanks, will try over the weekend.

[lundavra]

I ran the BIOS update but still losing sound after a Windows update.

Troubleshooter does not fix because it does not find any sound drivers.

[ub6424]

Hello @lundavra 

(1) Backup < ALL > personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 6TD37EA#ABU

(3) Please report back