cancel
Showing results for 
Search instead for 
Did you mean: 
h0mewreck3r
New member
3 2 0 0
Message 1 of 6
402
Flag Post

Lost my audio and not sure how far back

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I noticed today that my laptop speaker audio is gone.    I turned on my sync'd bluetooth speaker and it still works fine via the laptiop.    I have tried to uninstall and reinstall the audio driver (SP103860) and also revert my bios back to default (found on another hit while searching this forum) but nothing seems to allow for audio via the laptop speakers.

 

Any help would be appreciated.

 

James

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 2 of 6
Flag Post
HP Recommended

@h0mewreck3r

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you run the audio troubleshooter on the computer, and it will automatically find and fix audio issues.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

- Click on "Playing Audio".

- Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
h0mewreck3r
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Sorry it took so long to respond.  Was traveling and missed the emails.

 

I am running a HP Spectre x360 Convertible 13-ae0xx

 

I tried the troubleshooter and it gets to the point where it tries the test sound.   I reply that I don't hear anything and the only option is to reinstall the driver and reboot.    After each reboot, it goes to the same loop when I select "I didn't hear anything".

 

So, my driver has been reinstalled and still no sound.

 

I will say that my "intel high definition audio" does not show a driver:

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver.

 

I have tried selecting the "search this computer" and "search windows update" but that hasn't helped to resolve the driver.

Is there a link to that specific driver that I can use?

 

Thank you

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 4 of 6
Flag Post
HP Recommended

@h0mewreck3r

 

Help me with the product number of your computer and I will share the link to download the audio driver.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
h0mewreck3r
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Here is my product number:

 

1WU65AV

Tags (1)
Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 6 of 6
Flag Post
HP Recommended

@h0mewreck3r

 

Below is the link to download the audio driver.

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103860.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation