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HP Recommended

 

@Julliath

Thank you for the update,

I appreciate your time and efforts,

 

I understand deleting the driver will stop the audio completely, which is why I recommended that you install the correct version from the HP Website once the drivers causing these issues are removed,

That said, I'm glad you found the multi-streaming option, however, that was supposed to be a part of the next set of steps I had in mind for you 😉

 

Here's an HP Article that explains how to change the beats audio settings: Click here for step by step guidance.

(Though the header/title may be different, the steps will help resolve your concern).

 

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

@Riddle_Decipher

 

I've messed around with the sound options in the Beats audio before so I know the basics. The only problem is, as soon as I enable Multi-Streaming, editing the sounds (Bass/Treble etc.) has no effect anymore. These settings only affect the sound quality of the normal individual sound source when Multi-Streaming is disabled.

 

Also, my Beats audio center has way less options than the one displayed in the HP guide.

HP Recommended

 

@Julliath

Thank you for replying,

The program is supposed to have all the options available to choose from if they aren't available

you will need to uninstall the program and install a different or newer version to resolve the issue,

 

I have two links for you, try one after the other, in case the first softpaq doesn't do the trick:

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
or 
http://ftp.hp.com/pub/softpaq/sp61501-62000/sp61792.exe

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

@Riddle_Decipher

 

After running both executables (the first one didn't work because of compatibility issues and the second one didn't seem to do anything) I decided to restart my laptop.

 

I don't know what exactly happened but now the sliders that I tested (Youtube/iTunes) are now all working properly without Multi-Streaming enabled.

 

The only thing that it also did is, the sliders in beats audio don't do anything at all anymore. However, this is not really a problem as the sound quality is exactly the same as I left it when tweaking with the sliders.

 

 

So in short, beats audio is kind of broken but "remembered" my quality preferences and all the sliders work how they should.

 

All in all, a solution I could live with ^^  I'd like to thank you a lot for your time and effort ^^

HP Recommended

 

@Julliath

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.