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11-21-2018 12:13 PM
My new Spectre's sound is extremely low quality and tinny. I have tried adjusting the settings in the Bang and Olufsen Audio control menu, have checked for driver updates (no new updates available), and have tried to load alternative drivers through the troubleshooting menu. There is no tab for turning off sound effects and audio enhancements in the in Speaker/Headphone properties as troubleshooting recommends. I'd really appreciate any help with this issue to take full advantage of my Spectre. Thanks!
Audio Driver: Realtek High Definition Audio (SST) 184.108.40.20676 (6/6/17)
Model: HP Spectre x360 Convertible 15-bl1XX
Product Number: 1VW22AV
11-22-2018 04:57 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
Due to incompatibilities with audio drivers that affect the sound quality of HP Spectre. I appreciate your efforts to try and resolve the issue.
Let's try this steps:
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart your Notebook.
Also, you can try downloading the Realtek HD Audio software from here
Keep me posted for further assistance
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I am an HP Employee
11-23-2018 06:58 PM
Thanks for your help. The sound is already at the highest quality (24bit, 48,000 Hz as opposed to 16 bit). I tried the drivers at the link, but they weren't compatible with my product. When I look up drivers on HP's website using HP Detect My Device, it only lists one driver option which I already have installed (see first post for driver number). The sound continues to be flat and tinny. Any other options I can try? Thanks.
11-24-2018 12:55 PM
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I am an HP Employee
05-03-2019 05:33 AM
Hi, I wonder if there was any solution to the sound problem.
My device is Spectre x360 15ch002nc.
The sound is absolutely flat with awful quality. Tweaking bass level in Bang & Olufsen control panel has practically no effect.
All drivers up to date (same problem with original drivers).
Athgough im HP fan I am greatly disappointed. This should be premium device but its not. There are more problems, but the sound quality is outstanding one. It hurts ears. Actually its absurd as I also bought Envy (3 times cheaper) and the sounds works great there.
Is there any solution?
05-07-2019 05:19 AM
That atleast confirms the problem and I dont have to try to solve it anymore. I also thought that something might be broken inside as im hearing crack like sounds fom within the chasis right next to the touchpad if you push a little or just place your hands and type.
Anyway I will try the FxSound Enhancer if it helps. I guess I will have to put a new "HP sound quality check" item right before "Is the brand still worth byuing" to my buying criteria list.
Thanks for reply.