Low volume on hp envy w win10

[Shadesbeach]

Hp 17bs0xx has low volume right out of the box, on my old hp with windows 7 I could right click speaker, sound enhancement and fix the issue. on my new hp with windows 10, I cannot access sound enhancements..I tried the sound enhancement apps, free downloads from cnet..but they are useless scams.....Any help anyone could give me would be greatly appreciated...thanks,,Tom

[Shadesbeach]

Hey Guy's, thanks for all the great feedback,,looks like its time to find a real support forum with real support

[Dvortex]

Hello, @Shadesbeach – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 
I see that you are facing audio issues with your HP Notebook. I will certainly do my best to assist you with this issue 🙂

Let’s first try to run the HP guided solutions which will help you to fix the issue on most scenarios. Follow the steps here: http://hp.care/2dp5pwy

If the issue persists, try the below-mentioned solutions:

Solution 1:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
• Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
• Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

Solution 2:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Select the Communications tab up the top.
• By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
• Change this to ‘Do nothing’.
• Press OK.

Solution 3:

1. Select the Start  button, type Device Manager, and select it from the list of results.
2. Expand "Sound, video and game controllers" from the list, then right-click on the audio driver (Realtek), and select Uninstall. 
3. Select the box which says "Delete driver software from this PC".
4. Close the device manager once the uninstall is complete.
5. Now, click http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe to download and update the latest RealTek drivers.
6. Restart the PC and check again.

Let me know how that goes. I’ll watch for your reply!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Shadesbeach]

Thank u so much. Ive tried most of the basic stuff, but Windows 10 is really not configure friendly..I'll try the driver thing.

[Dvortex]

Hello, @Shadesbeach

Thanks for the update!

Try the steps to reinstall the drivers and let me know if the issue is resolved by marking the post as a Solution!

Those steps should do the trick, let me know the outcome!

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Shadesbeach]

Solution#1 enhancement tab doesn't exist in new hp 17-bs061st. Windows10..solutions 2+3. Didn't help..

[Shadesbeach]

I finally found enhancement tab...through troubleshooting feature..loudness equalization didnt help...my headphones crank. I think it's just crappy internal speaker's..

[Dvortex]

Hello, @ Shadesbeach

You can try and use built-in windows audio drivers instead of the Realtek drivers. Try the steps listed below and check if that helps:
 

• Go to device manager (You can give a right click on windows logo on bottom left corner of your screen and select device manager from the list)
• Now maximize the “Sound, video and game controllers” from the list. You will see the audio driver. Right-click on “Realtek high definition audio CODEC” and select “Update driver software”.
• Select “Browse my computer for driver software” – Select “Let me pick from a list of device drivers on my computer”.
• Select “High Definition Audio Device” (Not Realtek High Def...  This is important) and click Next. You will get a warning message but reply “Yes”.
• Once windows have successfully updated the driver software, try playing the audio again and check.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Shadesbeach]

Tried the high def audio device driver update..no change in volume...tried it twice to double check..thanks for trying

[Dvortex]

Hello, @ Shadesbeach

Appreciate all your efforts!

I'd suggest you contact the HP phone support for possible notebook service options.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Have a great day 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!