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HP Recommended
OMEN by HP 15-dc1058wm
Microsoft Windows 10 (64-bit)

So I just found out recently that for some reason whenever I use my speaker it doesn't sound as loud as it should be, I don't know what caused the problem but I do know how the problem works, the first 20-30 seconds after I boot up my laptop and play an audio, it sounded normal and loud, but moments later the sound starts to gradually get lower and lower even though I didn't do anything to the volume settings, I don't have any type of software that affects my laptop's audio except OMEN Audio Control, I even uninstalled and reinstalled the Audio drivers, though the problem just keeps re-appearing out of nowhere. The audio on my headphones is fine though, nothing wrong with headphone's audio.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@ArikaSan

 

Welcome to HP support community.

 

Update the Bios, chipset and audio drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@ArikaSan

 

Welcome to HP support community.

 

Update the Bios, chipset and audio drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I tried using the HP Support Assistant's audio troubleshoot and first it didn't fix my audio problems, but right after i reattempt at uninstalling and reinstalling the audio driver, it magically got fixed, I guess the HPSA was the cure after all.

HP Recommended

@ArikaSan

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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