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‎06-07-2020 10:54 PM

HP Recommended
Product: HP Pavillion Laptop15-cw1xxx
Operating System: Microsoft Windows 10 (64-bit)

The volume on my laptop is too low. I have tried uninstalling the drivers and rebooted so that windows reinstalls them but nothing. I noticed the reduction in the volume after updating the Graphics drivers.

1 person had the same question
5 REPLIES 5

‎06-07-2020 10:59 PM

HP Recommended

@Ricci2020 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


           https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

 

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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‎06-10-2020 08:17 PM

HP Recommended

If AMD Radeon Software Adrenalin 2020 20.5.1 then download and install the last WHQL Driver with option Factory Defaults.

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‎06-11-2020 12:01 AM

HP Recommended

Thanks for the tips but Still low

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‎06-11-2020 12:10 AM

HP Recommended

Yes thats the AMD driver i installed right before the volume went low. Which  WHQL drivers are you referring to Video or audio ? Please share link if possible. Thanks

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‎06-11-2020 12:18 AM - edited ‎06-11-2020 01:04 AM

HP Recommended

Video driver: Radeon Software Adrenalin 2020 Edition 20.4.2 Recommended (WHQL) 

Dont forget install with option Factory Defaults.

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